E- Gift Card

1. General Use
Digital gift cards may be used for purchases online through our website or in-store at our physical location. Physical gift cards are valid for in-store use only and cannot be redeemed online. Gift cards are not redeemable for cash and cannot be used to purchase other gift cards, except as required by law.

2. Expiration and Fees
Gift cards do not expire and are free from maintenance, activation, or service fees. However, we reserve the right to modify this policy with prior notice, as required by law.

3. Redemption
Digital gift cards can be redeemed online by entering the gift card ID at checkout, or in-store by presenting either the gift card ID or the barcode from the email to a store attendant. Physical gift cards must be presented at the time of purchase in-store only. Any remaining balance after a purchase will stay on the card for future use.

4. Delivery
Digital gift cards are delivered electronically via email to the recipient immediately after purchase. Please ensure the recipient’s email address is entered correctly, as we are not responsible for undelivered or misdirected cards due to incorrect information.

5. Lost, Stolen, or Damaged Cards
We are not responsible for lost, stolen, or damaged gift cards—digital or physical. Gift cards should be treated like cash. Unauthorized use will not be refunded or replaced.

6. Refunds and Exchanges
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Any refunds or returns for purchases made with a gift card will be subject to the return policy of the store where the purchase was made.

7. Balance and Transaction History
You can check the balance and transaction history of your gift card by calling the store directly. A store representative will assist you with any questions related to your card.

8. Fraud and Abuse
We reserve the right to deactivate, reject, or cancel any gift card—digital or physical—if we suspect fraud, abuse, or a violation of these terms. Legal action may be taken where applicable.

9. Changes to Terms and Conditions
We may update these terms and conditions at any time. Any updates will be posted on our website and will apply to all current and future gift card use.

10. Customer Support
For questions or assistance with your gift card, please contact our Customer Support team or call the store directly.

At Ken Miesner's Flower Shoppe, we are committed to delivering beautiful, fresh, and high-quality floral arrangements. Because flowers are perishable and subject to seasonal, weather, and regional availability, we reserve the right to make substitutions when necessary. Our primary goal is to ensure your order is delivered on time while maintaining the overall aesthetic of the arrangement.

1. Style, Color, and Value Integrity

When a specific flower, foliage, or container is unavailable, our professional design team will select a replacement that adheres to the following guidelines:

• Equal or Greater Value: Any substituted item will always be of equal or greater monetary value than the original component. You will never be charged extra for a premium upgrade.

• Aesthetic Consistency: We will carefully match the original design's color palette, overall style, size, and shape.

2. Specific Substitution Guidelines

• Single-Variety Arrangements: For arrangements centered on a single flower type (such as an all-rose bouquet or orchids), we focus first on matching the flower variety. If the color shown is unavailable, we may substitute it with an alternate color of the same flower.

• Plants: For green or blooming plants, we may substitute a similar plant type of equal or greater value.

• Vases and Containers: The containers shown in our product photography represent the style we intend to use. Due to supply chain variations, the exact vase, basket, or ceramic pot may vary. We will always use an alternative container of equal value and style.

3. Special Occasions and Major Holidays

Timely delivery is critical for milestone events such as funerals, anniversaries, and birthdays.

• If a preferred flower is unavailable for a time-sensitive event, we will proceed with our professional substitution policy to ensure the arrangement arrives on time.

• During high-demand holiday seasons (such as Valentine’s Day, Mother’s Day, and Christmas), flower availability changes rapidly. We highly encourage placing orders early and allowing flexibility for substitutions.